FAQ
Frequently asked questions
Product
How many sticks are in the Discovery Set?
Six sticks—one of each signature scent—so you can explore the full range. How to choose a set →
How long does each stick burn?
About 25–40 minutes depending on airflow and room size. Always use a heat-safe holder and never leave burning incense unattended.
Is it low-smoke and apartment-friendly?
Yes—formulated for a cleaner, softer burn suited to smaller modern homes. Still ventilate if you prefer lighter air. Apartment guide →
What’s in the incense?
100% botanical materials—woods, resins, and herbs. No synthetic fragrance oils. Ingredients guide →
Is the Discovery Set a good gift?
Yes. Six scents mean the recipient can explore without you guessing one note. Gift guide →
Orders & shipping
Do you offer free shipping?
Free shipping on orders $50+ to eligible US addresses when the offer is active. Details: Shipping policy.
How do returns work?
Damaged or incorrect items: contact us within 7 days. See full details on our Refund & return policy.
Waitlist
What do I get for joining the waitlist?
Launch-day access alerts and a welcome offer (10% off first order when the promotion is active). No spam—unsubscribe anytime.